Order
Unfortunately, we do not offer this option.
We encourage you to place your order via our website or by e-mail.
A change to the order is only possible if the order has not yet been paid for.
In this case, please send a message to our Customer Service providing your order number and information about the change you wish to make.
Please check your SPAM folder. Sometimes it happens that our messages go there.
It may also happen that the e-mail address entered when placing an order contains an error.
If you do not receive order confirmation, please send a message to our Customer Service.
Please send a message to our Customer Service.
We will look into the situation and offer a solution.
We offer attractive discounts, depending on the value of the order.
If you add the products you are interested in into your shopping basket, the discount amount will be automatically deducted.
Ordered products are dispatched within 24-48 hours of payment being credited (Monday to Friday.
Detailed information on delivery times is provided during the ordering process and in a special information section on our store website.
The standard time for picking and shipping an order is 24-48 hours from receipt of payment (Monday to Friday), but we aim to dispatch orders placed and paid for by noon the same day.
Around and during Christmas and Easter, lead times may be longer.
You can place an order as a guest, i.e. without creating a customer account.
An order can be placed in two ways. The quickest way to place your order is on your own, using our website.
There is also the option of placing an order by e-mail, or sending a message to our Customer Service.
In this case, the e-mail must contain the products and quantities you are interested in, your delivery and invoice address (or addresses), and the selected payment and shipping method.
For personalized orders, the order can only be placed by e-mail. Placing such order via the website is impossible.