Payment
Please send a message to our Customer Service.
Make sure you attach the confirmation of the transfer. Once your e-mail is received, we will contact the accounts department and look into the matter.
Foreign transfers can take up to 3 working days to be posted. When making a standard money transfer, the transaction posting time may also increase.
Please send a message to our Customer Service.
We will send you an invoice so that you can complete your purchase.
A different address can be used for shipping than the one provided for the invoice.
When placing an order, click on the "add new address" box when placing your order.
The invoice will be sent by e-mail to the address indicated when placing the order.
We issue a VAT invoice for every purchase in our store. After the customer’s payment has been credited, their invoice is sent by e-mail to the address provided by them when placing the order.
If you do not receive a VAT invoice, please send a message to our Customer Service.
If you pay by traditional transfer, the posting time of the payment may take up to several days.
The order processing time is 24-48 hours after the payment posting.
However, if there is anything that concerns you, please send a message to our Customer Service.
When shopping in our online store, you can use several payment methods:
a) payment via Paypal
b) payment through Skrill
c) credit card issued by one of the following operators: Visa, Mastercard, American Express
d) standard bank transfer:
only for payment in EUR / €
IBAN: DE 58 8505 0100 0232 0968 80
BIC/SWIFT: WELADED1GRL
Bank: Sparkasse Oberlausitz-Niederschlesien
only for payment in GBP / £
IBAN: GB 08 TRWI 2314 7088 2555 07
BIC/SWIFT: TRWIGB22
Bank: TransferWise
The information needed to make a transfer is included on the proforma invoice, which is sent by the system once the order has been placed.
If you do not receive a proforma invoice, please send a message to our Customer Service.